Professional & Lead Terms

1. Credits and Pricing

Jobarou uses a credit system that allows registered professionals to unlock homeowner contact details for relevant job opportunities.

1 Jobarou credit = $1 AUD.

Credits can be purchased through available credit packs and are added to the professional's Jobarou account after successful payment.

Credits are only deducted when a professional chooses to unlock a lead. Browsing available leads does not use credits.

2. What is a Lead?

A lead is a job request submitted by a homeowner or customer through Jobarou. Leads may include information such as the service required, location, preferred timing and a description of the work.

Relevant leads may be made available to professionals based on the services they offer, their selected service areas and other marketplace eligibility requirements.

Homeowner contact information remains restricted until a professional chooses to unlock the lead using the required number of credits.

3. No Guarantee of Work

Purchasing or unlocking a lead gives a professional access to the available homeowner contact details and the opportunity to follow up on the job.

Jobarou does not guarantee that a homeowner will respond, request a quote, proceed with the work or hire the professional.

Professionals are responsible for deciding whether a lead is suitable for their business before choosing to unlock it.

4. Refunds and Invalid Leads

Credit refunds may be considered where there is a genuine issue with a purchased lead. This may include circumstances such as:

• Clearly invalid or fake contact details
• A duplicate lead caused by a technical error
• A lead that was incorrectly made available because of a platform error

Credit refunds will not normally be provided simply because:

• The homeowner does not respond
• The homeowner chooses another professional
• The professional does not win the job
• The homeowner changes their mind
• The professional later decides the job is unsuitable

Refund requests may be reviewed by Jobarou on a case-by-case basis.

5. Quotes and Work

Jobarou provides a platform that helps homeowners and professionals connect. Jobarou does not prepare quotes, perform the work or determine the final price of a job.

The homeowner and professional are responsible for agreeing directly on matters such as:

• Scope of work
• Pricing and quotes
• Payment arrangements
• Materials and additional costs
• Start and completion dates
• Warranties or guarantees

Professionals should ensure that important job details are clearly communicated before work begins.

6. Licences and Insurance

Professionals are responsible for ensuring that they hold any licences, registrations, qualifications, permits or insurance required to legally perform the services they offer.

Requirements may vary depending on the type of work and the location where the work is being completed.

Jobarou may request business or verification information, but professionals remain responsible for complying with all applicable legal and industry requirements.

7. Appropriate Use of Homeowner Contact Details

Homeowner contact details obtained through a purchased lead must only be used for legitimate communication relating to that specific service request.

Professionals must not use homeowner information for unrelated marketing, unsolicited promotions or other purposes that are not connected to the submitted job.

Professionals are responsible for handling customer information appropriately and in accordance with applicable privacy laws.

8. No Resale or Sharing of Customer Information

Professionals must not sell, publish, distribute, transfer or share homeowner contact details obtained through Jobarou with unrelated third parties.

Customer information may only be shared where reasonably necessary to complete the requested work, where the homeowner has agreed, or where required by law.

Misuse of homeowner information may result in account restriction, suspension or permanent removal from Jobarou.

9. Disputes

Agreements for services are made directly between the homeowner and the professional.

Any dispute relating to workmanship, pricing, payment, damage, delays, warranties or the performance of services should generally be resolved directly between the parties involved.

Jobarou may assist with platform-related issues where appropriate, but does not automatically become a party to disputes between homeowners and professionals.

10. Suspension and Misuse

Jobarou may restrict, suspend or terminate a professional account where there is reasonable concern about misuse of the platform.

This may include:

• Fraudulent or misleading business information
• Harassment or abusive behaviour
• Misuse of homeowner contact details
• Spam or unsolicited marketing
• Attempts to manipulate credits, leads or platform systems
• Repeated breaches of Jobarou policies or terms

11. Jobarou's Role

Jobarou operates as a platform that helps homeowners connect with service professionals.

Jobarou is not the contractor performing the work and is not automatically a party to any agreement entered into between a homeowner and a professional.

Professionals remain responsible for their own services, quotes, conduct, legal obligations and agreements with customers.

12. Lead Pricing Categories

The number of credits required to unlock a lead may vary depending on the service, type of opportunity and other relevant marketplace factors.

A lead may cost from 1 credit to 10 credits, depending on the category and nature of the opportunity.

The exact credit cost will always be displayed before a professional chooses to unlock the lead.

Jobarou may update lead pricing over time as the platform develops. Professionals will always be able to see the current credit cost before making a purchase decision.